Frequently Asked Questions

Where are orders shipped from?
All orders are shipped from our one and only warehouse in The Netherlands. This is also the country where all returns needs to be shipped back.
What payment methods do we accept?

We accept payment by PayPal, Visa, MasterCard and Ideal. Ideal payments are on request by texting +31 6 34513836

Do we ship internationally?
Yes, we ship to almost every country around the world. You can select your country from the option menu when checking out.
What does shipping cost? And how long will it take?

We do everything within our power to dispatch all orders placed before 15:00 on the same day, or the following business day. During busy periods, your order will be shipped between 1 to 5 business days.As soon as the order has been dispatched, you’ll get an email confirmation with tracking details – remember to check your Junk folder if you didn’t receive the mail.

Will I have to pay customs & duties taxes?

All orders are shipped from The Netherlands, therefore customers from outside the EU would typically be required to pay the relevant duty and custom taxes for an order that is shipped internationally.

How long will backorders take?

Orders on backorder can take up to 15 working days to be stocked.

Can I cancel or make a change to an order?
No. We are unable to make any changes, size amendments or cancel an order in any instance once it has been placed.
Can I return an item?

We are happy to accept a return request within 14 days of the purchase date. All postage and handling costs will be incurred by the customer, not Stylizh Gym. Stylizh Gym is not responsible for return packages if the package doesn’t reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item’s returned.All prices for items on sale are only valid during the sale period and as such we do not credit or refund a price difference for items purchased outside of that sale period. Outlet items are non-refundable and cannot be exchanged or returned.All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you. The dry cleaning costs will be deducted(€ 8,-) from the purchase price of returned items that smell like smoke, sweat etc.

Do I need to pay for return shipping?
Please be advised that all postage and handling costs will be incurred by the customer, not Stylizh Gym. Stylizh Gym is not responsible for missing return packages that doesn’t reach us, so we strongly advise to ensure your return/exchange is sent back to us via a trackable and insured shipping method.
What about warranty?
All Stylizh Gym products have a warranty period of 4 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 4-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at Lize@stylizhgym.nl with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).
Can I use a discount code?

You must enter the discount code at the checkout page in the ‘coupon code’ field and then click ‘apply code’.All prices for items on sale are only valid during the sale period and as such Stylizh Gym do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items.Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.

How to Return or Exchange

Under the Order Tab you must make a Refund or Exchange request.

When you are out of your 14 days period, you are not able to make a refund or exhange.

Click Here to go to the order tab.